OUR 30 DAY WARRANTY
Our products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or the item is defective please contact us within 48 hours of receiving your order - we will make sure all of your issues are resolved. if you receive the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all of your payments. For defective or faulty products, please take a photo or video, email us at email@example.com - we will replace or refund your purchase after confirmation.
Please Note: This policy does not cover misuse, accidental damage, water damage or any abuse of the purchased products
Returns & Refunds
Our policy lasts 30 days. After 30 days of the purchased unfortunately we cannot offer you a refund or exchange.
In order to receive the refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund. Request your Return Authorization Number and by emailing firstname.lastname@example.org with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive RA# and the closest warehouse where you can mail the product you would like to return. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover custom fees for returns) Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you provided when making your original purchase. There are certain situations where only partial refunds granted (If applicable):
Any items not in its original condition, its damaged or missing parts for reason not due to our error Any item that is returned more than 30 days after delivery. Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (If Applicable)
If you haven't receive a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank There is sometimes a processing time before a refund is posted. If you done all of these and you have not yet received a refund, please contact us at: email@example.com
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org
Sale/Promotions items (If Applicable)
Only regular price items may be refunded. Unfortunately sales items cannot be refunded.
Can I cancel my order if it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped you will be assessed a 20% cancellation fee to cover a restocking fee and the charges assessed to us for refunds by the credit card companies.
Buyers no longer want the items - this is the most common example which we cannot honor if we want to continue offering great value. The buyer should make sure he/she wants to purchase the item before submitting the order, not after. After an order is submitted, the buyer enters into a legal binding contract with the seller to purchase all items in that order.